Shipping | Please allow about 2-4 weeks (not including weekends or holidays) to start shipping orders. Some items are made to order to reduce waste. All orders are shipped from Honolulu and delivery time is based on shipping method. See below for details.
Hawaii & US Shipping | We currently only offer USPS Ground Advantage and Priority Shipping. Shipping prices are calculated using USPS real-time quotes and are based on weight and destination. Standard delivery time is 1-3 business days from date shipped, but may take longer. We are not responsible for any lost, stolen, or damaged shipments and the buyer assumes all responsibilities of claims made with the shipping carrier.
International Shipping | We currently offer USPS First Class Mail International, USPS Priority Mail International, and UPS Worldwide Expedited Shipping. Pricing is calculated at checkout using USPS and UPS real-time quotes and is based on weight and destination. We ship to the address provided. If packages are undeliverable for any reason, including customer’s refusal to pay duties, We are not responsible for return shipping costs or for retrieving merchandise. We are not responsible for international shipping delays, such as customs delays, and is not held responsible for any customs duties or taxes issued by your respective country. We are not responsible for any lost, stolen, or damaged shipments. The buyer assumes all responsibilities of claims made with the shipping carrier and all duties/fees incurred on the shipment. Please contact info@tradeshawaii.com if you have any questions.
USPS First Class Mail International | Standard delivery time for USPS First Class is 7-10 business days from date shipped, but may take longer. As of now, USPS does not offer delivery confirmation or tracking for international shipments. Custom law differs in each country so in some cases orders may get inspected by customs which delays delivery.
*Flat Rate (USPS First Class Mail) delivery is not guaranteed and is at the risk of the buyer. We are responsible for replacing lost, delayed, damaged, or stolen packages shipped via First Class Mail. The use of UPS Worldwide Expedited is strongly encouraged for all International orders.
USPS Priority Mail International | Standard delivery time for USPS Priority Mail International is 6-10 business days from date shipped, but may take longer. USPS Priority Mail International is a more reliable service for international shipments than USPS First Class Mail.
UPS Worldwide Expedited | Standard delivery time for UPS Worldwide Expedited is 3-4 business days from date shipped, but may take longer. UPS Worldwide Expedited is a guaranteed, reliable service for international shipments.
Shipping Restrictions | Please note that the Shipping and Billing country must match.
Orders cannot be combined & shipping address cannot be edited or changed once your order is placed.
We are not responsible for orders that may get lost or stolen during transit or upon delivery. Please contact your mail carrier immediately to locate your package or file a missing claim with them.
Return Policy | All sales are final. Shipping costs are non-refundable. We accept returns for refund or exchange only on defective or incorrect items. Please contact us at info@tradeshawaii.com within 7 days of receiving your defective or incorrect item(s) to be eligible for a refund or exchange. Any requests after the 7 day limit will not be approved. Product must be unworn & unwashed.